Refunds & Returns
Last updated: 13 August 2026
14-Day Money-Back Guarantee: If you are not completely satisfied with your Vaginal Probiotics Company order for any reason, contact us within 14 days of delivery for a full refund. No questions asked.
How to request a return or refund
- Email theteam@vaginalprobiotics.asia with your order number and the reason for your return (optional; we don't require a reason, but it helps us improve).
- Our team will respond within 1–2 business days with instructions.
- Refunds are processed back to your original payment method within 5–10 business days of approval.
Eligibility
- Returns must be requested within 14 days of delivery.
- Products do not need to be returned unless specifically requested by our team.
- We accept returns on opened products; you do not need to finish a full pouch to request a refund.
- Refunds apply to the product price. Original shipping costs (if any) are non-refundable unless the item was faulty.
Damaged or faulty items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt at theteam@vaginalprobiotics.asia with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you, including any return shipping if applicable.
Your rights under Singapore consumer law
Your protection under the Consumer Protection (Fair Trading) Act 2003, including its lemon law provisions, applies in addition to this policy: goods must match their description, be of satisfactory quality and be fit for purpose. For more information, visit case.org.sg.
Contact us
Email theteam@vaginalprobiotics.asia or call +66 098 391 3877. Vaginal Probiotics Company, a division of Caruso Consulting Co Ltd (Tax ID 0765554000332). Singapore Office: 380 Jln Besar, Singapore 209000, Singapore. Corporate: Suite 65, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.